Refund policy
Refund Policy
We want you to be happy with everything you order from Meanwhile. If something isn’t right, please get in touch and we’ll sort it out.
Damaged, faulty or incorrect items
If anything arrives damaged, faulty, or isn’t what you ordered, please email us at james@meanwhiledeli.co.uk within 48 hours of delivery, with your order number and a photo of the problem. We’ll send a replacement or give you a full refund, including any delivery charge. You won’t need to send the item back unless we ask you to.
Chilled and perishable items
Our cured meats, cheeses, hampers and other chilled items are perishable, so we can’t accept returns or offer refunds for a change of mind once they’ve been delivered. This doesn’t affect your rights if an item arrives damaged, faulty or not as described. Please check your chilled delivery as soon as it arrives, and let us know straight away if anything isn’t right.
We send chilled items in insulated packaging with ice packs on a next-day service. If your order is delayed by the courier and arrives warm, please contact us the same day and we’ll make it right.
Shelf-stable items
For items that aren’t perishable, such as oils, vinegars, tins, jars, pasta and dry goods, you can cancel your order within 14 days of receiving it, as long as the items are unopened and in their original condition. For food safety reasons, we can’t accept returns of items that have been opened or had their seal broken.
To return a shelf-stable item, email us first so we can confirm the return, then send it back within 14 days. You’ll need to cover the cost of return postage for change-of-mind returns. Once we receive the item, we’ll refund the item price, and the original standard delivery charge if you’re returning the whole order, within 14 days.
Christmas hampers and pre-orders
You can cancel a hamper or pre-order for a full refund up to 7 days before your chosen delivery date. After that, we’ll already have bought and prepared fresh stock for your order, so we’re unable to cancel it, although we’re always happy to talk if your plans change.
Click and collect
Please check your order when you collect it from the shop. If anything isn’t right, let us know there and then, and we’ll swap it or refund it on the spot.
How refunds are paid
Refunds go back to your original payment method. Depending on your bank, it can take a few working days to appear.
Your statutory rights
This policy doesn’t affect your statutory rights under UK consumer law.
Contact us
Meanwhile, 32 North Street, Bedminster, Bristol BS3 1HW
Email: james@meanwhiledeli.co.uk
Meanwhile is a trading name of The Jester Exchange Ltd, company number 16873617.